Viola! That’s how our twenty-minute session finished, and in fact, my software glitch was fixed. Aavaz pretty much instantly started talking to me using the Support Chat, asked for remote control, and from there, dove into my Mac and made the repairs. I’m back up and running with all systems a go. I’m sure, like me you’ve had those times with product support that leave you really frustrated. That was not the case this morning, with the support top-notch and leaving me with a smile. So much so, I thought they deserve a shout and thanks. Thanks Adobe!!!